Privacy Policy — Cogwright

1. Introduction

Cogwright ("we", "our", "us") is an online education provider based at 19 Maha Chai Road, Phra Nakhon, Bangkok 10200, Thailand. This policy explains how we collect, use and protect personal information when you use our website or enquire about or enrol in our courses.

We handle personal data carefully and only for the purposes described here. If you have questions about this policy, contact us at [email protected].

2. Information We Collect

Information you provide directly

Name and email address (when you submit an enquiry form)
Phone number (optional, if provided in the form)
Message content (any questions or information you include)
Enrolment details (course selection, payment information processed via secure third-party payment providers)

Information collected automatically

Browser type and version
Pages visited and time spent on them
Referring URLs
Cookie preferences you have set

Legal basis: We process enquiry and enrolment data to respond to your request (performance of a contract or pre-contractual steps). Analytics data is processed on the basis of legitimate interest in understanding how our site is used. Where we send marketing communications, we do so only with your consent.

3. How We Use Your Information

To respond to your course enquiries and provide information you have requested
To process enrolment and manage your access to course materials
To send course-related communications (lesson updates, feedback, community notifications)
To improve our website and course content based on how people use them
To comply with legal obligations where applicable

We do not sell personal data to third parties. We do not use your contact information for unsolicited marketing without consent.

Data retention

Enquiry data is retained for up to 12 months unless it leads to enrolment, in which case it is retained for the duration of the course plus 24 months for administrative purposes. You can request deletion at any time (see Section 6).

4. Data Sharing

We share data only as necessary to deliver our services:

Payment processors: Secure third-party payment services process payment information. We do not store full card details.
Course platform: Learner data is shared with the platform we use to deliver recorded lessons and collect submissions.
Analytics: We may use analytics services (such as Google Analytics) to understand site usage. These services process data subject to their own privacy policies.
Legal requirements: We may disclose data to comply with a legal obligation, court order, or governmental request.

5. Data Protection Measures

Data transmitted between your browser and our servers is encrypted via HTTPS/TLS
Access to learner data is restricted to staff who need it to deliver or support courses
Payment information is processed through PCI-DSS compliant third-party providers
We review our data handling practices regularly
In the event of a data breach affecting your information, we will notify you within 72 hours where required by applicable law

6. Cookies

We use cookies to keep the website working and to understand how it is used. You can manage your cookie preferences at any time. For full details, see our Cookie Policy.

7. Your Rights

Under Thailand's Personal Data Protection Act (PDPA) and applicable data protection principles, you have the following rights:

Access: Request a copy of the personal data we hold about you
Rectification: Ask us to correct inaccurate or incomplete information
Erasure: Request deletion of your personal data where we have no legal basis to retain it
Portability: Request your data in a structured, commonly used format
Objection: Object to processing based on legitimate interests
Withdrawal of consent: Withdraw consent for processing activities based on consent at any time
Complaint: Lodge a complaint with the Office of the Personal Data Protection Committee (PDPC) in Thailand

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

8. Third-Party Links

Our website may contain links to external resources including course tools, documentation and community platforms. We are not responsible for the privacy practices of third-party sites. We encourage you to read the privacy policies of any external services you use.

9. Children's Privacy

Our courses are intended for adults aged 18 and over. We do not knowingly collect personal data from anyone under 18. If you believe a minor has submitted information to us, please contact [email protected] and we will delete it promptly.

10. Changes to This Policy

We may update this policy when our practices change or when required by law. Material changes will be communicated by posting the updated policy on this page with a new "Last updated" date. Continued use of the site after changes are posted constitutes acceptance of the updated policy.

11. Contact

Data controller: Cogwright
Address: 19 Maha Chai Road, Phra Nakhon, Bangkok 10200, Thailand
Email: [email protected]
Phone: +66 32 415 8062